Delete your account
Delete it in the app
- Open Alpidia and tap Settings (the gear, top right).
- Under Keep your adventure, tap Delete account.
- Read the notice and tap Delete account again. It's deleted right away. If you linked Apple, Apple asks you to confirm once.
If you can't use the app
If you linked Apple or Google, email cheevis.oh@gmail.com to ask for deletion. Tell us which account you linked (Apple or Google) and its email address. Once we confirm the account is yours, we delete it within 7 days and let you know.
An anonymous account that was never linked is tied only to its device, so there is no other way to find it. Deleting the app erases what is on the device, and the server copy is deleted automatically after 180 days without use (for an account with purchases, please delete it in the app).
What is deleted
- Your account (the anonymous account number, and any linked Apple or Google account identifier and email)
- The copy of your progress on our server, and the device marker
- The adventure on this device — deleting in the app starts you over
- Spirits, eggs, currencies, decorations and anything from token bundles — all gone for good
What is kept, and for how long
- In-app purchase delivery records — kept for 5 years as the law requires, for payment disputes and refunds. Your account number is removed from them immediately.
- Ad reward confirmation records — deleted automatically after 30 days. Your account number is removed from them immediately.
- Account move records — if purchases were ever moved from an anonymous account to another account, both account numbers and the time stay with the purchase records for 5 years so late payments and refunds are handled correctly.
See the Privacy Policy for details.